warranty

Intertracts.com includes a 1-year warranty from the original purchase date on all products we sell. This warranty includes all new replacement parts unless otherwise stated. If you experience a warranty issue with any item purchased from Intertracts, please contact our technical department by email at sales@intertracts.com. Our experienced tech will help identify the issue with your part and process your claim. Most warranty parts are required to be returned to Intertracts for warranty evaluation. If required, our warranty tech will provide you with prepaid shipping and instruct you on how to return your product. Upon return and completion of the evaluation, parts found covered by warranty will be repaired or replaced at the option of Intertracts. The Intertracts warranty covers defects in workmanship or components only. The warranty does not cover normal wear on any item. The Intertracts warranty does not cover labor to install, remove, or inspect any product. Furthermore, the Intertracts warranty does not include coverage of rental replacements, downtime, damage to the machine, production loss, or collateral damage that could be incurred from a failed part or poor workmanship.

Any tampering or disassembly of components will void the warranty.

KEEP IN MIND, any NEW products that experience issues within the 1-year warranty period will be sent back to the original manufacturer for the warranty evaluation. This warranty evaluation process through the original manufacturer can take an extended amount of time.